FREQUENTLY ASKED QUESTIONS

Meadow Valley Manor is a licensed Level 2 and Level 3G Special Care Home. 

Level 2 care is intended for individuals who benefit from supervision and assistance with daily activities while maintaining as much independence as possible. Level 3G care provides additional support for individuals with more complex care needs who can still be safely supported within a special care home environment. 

Meadow Valley Manor is not a nursing home. Each prospective resident’s needs are reviewed individually to ensure we are an appropriate and safe care setting.

The first step is to contact the New Brunswick Department of Social Development at 1-833-733-7835 and select the option for services for seniors. 

Social Development will guide you through the application and assessment process and assign a case manager. The case manager will help determine the individual’s approved level of care. 

Once a case manager has been assigned, families may contact Meadow Valley Manor to discuss current availability and arrange a tour. Our team will review the individual’s care information to confirm that we can safely meet their needs within our Level 2 or Level 3G care environment. 

If Meadow Valley Manor is an appropriate fit and a room is available, we will guide the resident and family through the remaining admission arrangements.

Absolutely. Before scheduling a tour, the prospective resident must be connected with the New Brunswick Department of Social Development and have an assigned case manager. 

Once a case manager has been assigned, families are welcome to contact Meadow Valley Manor to arrange a tour, meet members of our team, view the home, and ask questions. 

If you are not yet connected with Social Development, please call 1-833-733-7835 and select the option for services for seniors to begin the assessment process. 

Admission timelines vary depending on room availability, the individual’s assessed level of care, and whether Meadow Valley Manor can safely meet their current needs within our Level 2 or Level 3G care environment. 

Because every situation is different, we are unable to provide a guaranteed waiting period. Families are welcome to contact us about current availability, arrange a tour, and discuss the next steps in the admission process. 

Residents receive individualized support based on their assessed needs and care plan. Services may include: 

• Staff support and supervision 
• Assistance with personal care and daily activities 
• Medication management 
• Meals and snacks 
• Housekeeping and laundry 
• Recreation and social activities 
• Individualized care planning 
• Communication and coordination with families and healthcare providers 

Specific services, supplies, and any additional costs are reviewed with the resident or responsible party during the admission process. 

Residents who are unable to cover the full cost of their care may be eligible for financial assistance through the New Brunswick Department of Social Development. 

Social Development completes a financial assessment to determine eligibility, the resident’s required contribution, and any available subsidy. Meadow Valley Manor does not determine the outcome of this assessment, but we are happy to answer questions about our fees and help families connect with the appropriate Social Development representative. 

Meadow Valley Manor provides all necessary bedroom furniture; however, residents are encouraged to bring personal belongings that will make their room feel comfortable and familiar. This may include a favourite chair, television, phone, photographs, bedding, towels, and other meaningful items. 

Residents or their families are responsible for providing personal toiletries, such as shampoo, soap, toothpaste, and other preferred personal-care products. 

We recommend leaving valuable or irreplaceable items with family whenever possible. If valuables are brought into the home, they should be stored securely. For everyone’s safety, electrical items must be checked and approved before use. 

Meadow Valley Manor can help communicate and coordinate important health information; however, the resident or responsible party is generally responsible for arranging medical appointments, transportation, accompaniment, and any related costs unless another arrangement has been made in advance. 

Our team works with residents, families, and healthcare providers to help ensure that relevant recommendations and follow-up information are incorporated into the resident’s care plan.

Residents’ needs are monitored, and care plans are reviewed and updated as needed. If there is a significant change, Meadow Valley Manor may work with the resident, family, healthcare providers, and Social Development to request further assessment and determine what additional supports may be required. 

Our goal is to support residents for as long as their needs can be safely met within Meadow Valley Manor’s approved Level 2 or Level 3G scope of care. If we can no longer safely meet a resident’s needs, we will work collaboratively with the resident, family, and care partners to explore appropriate next steps.

A resident may be able to return to Meadow Valley Manor following a hospital stay. Each situation is reviewed individually to ensure the resident is medically stable and that their current needs can be safely supported within our care environment. 

Before the resident returns, we work with the hospital team and family to obtain updated discharge information, medication orders, equipment, follow-up plans, and any other supports that may be required. A change in condition does not automatically mean that a resident cannot return. 

Families and responsible parties are valued partners in care. With the resident’s consent and in keeping with privacy requirements, they may share important information, participate in care planning, and help our team understand the resident’s routines, preferences, history, and changing needs. 

Family visits, phone calls, outings, and continued involvement are encouraged. We ask families to keep their contact information current and communicate any information that may affect the resident’s care or well-being. 

Each resident is supported in maintaining a comfortable routine based on their abilities, interests, and personal preferences. Residents may choose to participate in activities such as games, crafts, baking, music, social gatherings, and seasonal events. 

Participation is always encouraged but never required. Some residents enjoy group activities, while others prefer quieter pastimes or spending time one-on-one with staff. Our goal is to create meaningful opportunities for connection while respecting each resident’s choices and individuality.